Shop with Confidence
Del Francis Jewelry is precious because it's personal.
Every piece is made to order just for you with high-quality gems and precious metals.
We hand craft each piece by hand, one-at-a-time, in the United States. We quality check every detail to make sure every piece meets our high standards. In additional to our 30-day return policy, we offer a free one-year warranty on the craftsmanship of our jewelry.
30-Day Money Back Guarantee
Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we will exchange it or provide a full refund.
Please allow approximately 2 - 3 weeks for your refund to be processed. Refunds can only be issued to the original source the purchase was placed from.
We offer an exceptional 30-day money back return policy. For a full refund - please call customer service and send your jewelry back in its original unworn condition. All you pay is the return shipping and insurance for the full value of the item. Your complete satisfaction with our product is our guarantee.
FULL REFUND eligibility:
Returned merchandise must be undamaged and include all product documentation. Items showing obvious signs of wear or alteration by a jeweler other than Del Francis Jewelry will not be accepted. Item must be in original condition.
For assistance with e.g. repairs, re-sizes, or to report as damaged or defective - please contact Del Francis Jewelry at 1.864.372.6247 before shippings items back.
If a package delivered to you arrives damaged, please refuse the shipment and call us immediately at 1.864.372.6247.
Please retain all packing materials unless instructed otherwise. Claims for damaged or missing items must be reported within 24 hours of receipt of your order.
DEL FRANCIS JEWELRY WILL NOT BE RESPONSIBLE FOR LOST OR DAMAGED RETURNED SHIPMENT.